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Utility Billing

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1. I need assistance with online registration or have problems with the online payments.

Please refer to the Frequently Asked Questions FAQs Infinity.Link online payments

2. Where do I mail my payment?

Send Payments to:
PO Box 34811
Seattle, WA 98124-1811

3. Where are the payment drop boxes located?

1. City Hall, 505 Swift Blvd., Richland, WA
2. Albertson's Grocery Store, 140 Gage Blvd., Richland, WA

4. I want to pay the same amount each month, how do I sign up?

Budget billing is a way to keep your utility payments equal for twelve consecutive months. This service makes it easier to figure your utility costs into your monthly budget. At the end of twelve months, the total of all payments received is subtracted from the total amount used. The difference is factored into setting the amount of the next twelve payments. If you are interested in this service, please call our Utility Billing Department at (509) 942-1104 ext. 1.

5. Where do I pay my utility bill online?

Please have your utility billing statement on hand before you begin. You must have your customer and account number to start. Your customer number is the eight digits before the dash-the account number is the eight digits after the dash. Please be sure to include the leading zeros. Online forms of payment are eCheck, Visa, and Mastercard. Pay Online

6. Who do I contact for Utility Line Locate?

Call (800) 424-5555 or visit www.callbeforeyoudig.org.

7. How do I donate to the Helping Hands Program?

The Helping Hands program is designed to assist customers in a time of need and is managed by the Benton Franklin Community Action Council.

The City of Richland now has three options for Helping Hands. You may participate modify or cancel at any time. The following sign up options are listed on your utility bill:
1. One-time payment - enter the amount you want to contribute and add that amount to the "Amount Enclosed" with your utility payment.
2. Round Up - on your utility bill, check Sign up for Helping Hands checkbox and complete the back of the bill stub to indicate this is the Helping Hands program you would like to participate in. Each month the Total Due will be rounded up to the nearest dollar. The difference between the rounded dollar amount and the Total Due will be contributed to the Helping Hands program. This will be displayed on the bill and should be added into the Amount Enclosed.
3. Specified Amount - check the Sign up for Helping Hands checkbox and complete the back of the bill stub to indicate this is the Helping Hands program you would like to participate in. You may designate the amount you would like to contribute each month. This will be displayed on the bill and should be added into the Amount Enclosed.

The Utility Billing Office can also provide contact information to customers that need financial assistance to help pay their utility bill.

8. How do I keep my fence locked when the meter is located behind the fence?

The Utility Billing office can issue you a lock and key for the gate, free of charge. The meter readers keep a duplicate key so they can access your yard to read the meter. This allows you to have an accurate, actual read on your bill instead of an estimated one. To request a lock, please visit the Utility Billing Office in Richland City Hall.

9. How do I read my utility bill?

Please select the link which will provide an explanation for each item on your utility bill. If you still have questions, please contact our Utility Billing office at (509) 942-1104 option 1. How to read your utility bill