Welcome to the Energy Services Department!

Our Customer Service team is here to help!
To start service, stop service, or for questions about your utility account, please visit the Customer Service webpage, call 509-942-1104, or reach out via email. 

Richland Energy Services (RES)  is the City-operated public power utility that provides reliable, safe, not-for-profit electric service to City of Richland customers. We are directly accountable for service to our customers through the City Council, which governs the management and operations of the utility. The Utility Advisory Committee (UAC) serves as an advisory group to the City Council for policy and planning the overall management, financing, and operations of all Richland utilities. We operate with openness in all of our operations and encourage you to contact us with questions or feedback.

City of Richland Energy Services provides electric service to over 27,000 residential, commercial, industrial, and irrigation customers throughout our 48-square mile service territory, using 600 miles of primary line and 11 substations.

RES employees work hard to keep your lights on and appreciate the opportunity to serve you. Our employees respond to power outages no matter what time of day it is or how bad the weather.

Like City of Richland Energy Services, public power systems provide electricity to about 40 million consumers, about one in seven Americans. Public power systems are "not for profit" electric utilities that are owned by the communities and governed democratically.

Report an Outage or Emergency After Hours:

509-943-4428