IMPORTANT NOTICE: Autopay Enrollment is temporarily unavailable: Please contact Customer Service at 509-942-1104, option 4 for assistance.*

Online Customer Portal

Our online customer portal allows citizens to manage their utility accounts 24 hours a day, 7 days a week. Convenient options include:

• Pay your bill online 
• Enroll in paperless statements
• View utility bills online
• Enroll in/manage auto pay*
• View usage & billing history

• Suspend service
• Terminate service
• Service requests
• Manage refuse containers
• AMI Meter Portal Access (coming soon!)

Pay My Utility Bill 

Debit or Credit Card

Visa and Mastercard accepted

No processing fees

Minimum payment amount of $1.00

Maximum payment of $1,000.00

24 hours a day, 7 days a week

Bank Account

Checking or savings account

One-time payment through e-check

Maximum payment of $99,999.99

24 hours a day, 7 days a week

City Hall
625 Swift Boulevard
Richland, WA 99352
(blue box west side of parking lot)

Payments dropped after 7:30 am
may be processed the following
business day.

Check payments only

Please include your bill stub
or your customer-account
number on your payment.

City of Richland
Customer Service
625 Swift Boulevard, MS-10
Richland, WA 99352

8:00 am - 5:00 pm Monday-Friday

Payment options include:

• Cash
• Check
• Debit/Credit Card
• Money Order
• Cashier's Check

City of Richland
PO Box 34811
Seattle, WA 98124-1811
(mailing address on bill stub)

Please include your bill stub
or your customer-account
number on your payment.

Quick Links

Contact Us

Business Licensing

Non-Utility Payments

View Utility Rate Information

Report a Power Outage

Report a Missed Curbside Pickup

View Monthly Utility Bill Inserts

View the Richland Irrigation System Schedule

Customer Service

625 Swift Boulevard
Richland, WA 99352

Email

Phone: 509-942-1104

 Hours: Monday-Friday 8:00 am - 5:00 pm