Our Customer Service team is here to help!
To start service, stop service, or for questions about your utility account, please visit the Customer Service webpage. Customer Service can also be reached at 509-942-1104, option 4 or CustomerService@ci.richland.wa.us. 

Lead & Copper Rule:

Service Line Inventory

• Directions for Service Line Inventory Search
• Service Line Inventory Map

Cyanobacteria Program

Sample Results

Algal Bloom Management and Response Plan

Nutrient Runoff

 

Richland's Water Team:

General Information

Richland's Water Utility is dedicated to providing reliable, high quality water services by using proven treatment techniques and best management practices. Services include pumping and purifying water, maintaining the water distribution system and planning for future needs, all with the most responsible use of city resources.

The Utility also operates and maintains four irrigation systems within the city.

Water Quality

Backflow Prevention / Cross Connection Program

• Backflow Prevention
• Cross Connection Control Program
• Cross Connection Brochure
• City Approved Backflow Tester

Water Quality Reports

• 2023 Report
• 2022 Report
• 2021 Report
• 2020 Report
• 2019 Report
• 2018 Report

Susceptibility Assessment Report

Service Line Inventory

• Directions for Service Line Inventory Search
• Service Line Inventory Map

Construction

Richland offers temporary water meters for long-term, large-scale, and construction projects. Hydrant meters connect directly to the City's water distribution system via fire hydrant. Water Maintenance will typically install the meter at the designated location within 24 hours of receiving the form and deposit.

For additional information or to request a hydrant meter, visit our Hydrant Meter Rental Page.

Irrigation

• Irrigation Systems
• Richland Irrigation Schedule