City of Richland, WA
Home MenuLow Income Services
City of Richland citizens may be eligible to receive a discount on utility services. Discount rates and eligibility information can be found in Richland Municipal Code 3.29 - Utility Low Income Program. Please see the below information on how to apply for low-income utility discounts.
Low Income Services
The following is required when applying for Low Income Services:
- Completed Discount Application Form:
- Income is certified by Benton Franklin Community Action Committee, who will require proof of income. BFCAC can be reached at 509-545-4042 to schedule an appointment.
- One of the following documents, verifying discount eligibility:
- Low Income, Disabled Discount:
- Copy of Social Security Award or Proof of Benefits Letter. Letters can be obtained from the Social Security website at: https://www.ssa.gov/myaccount/proof-of-benefits.html.
- Low Income, Senior Discount:
- Valid Government Issued ID reflecting date of birth for the applicant.
- Low Income, Disabled Discount:
Please take one of the following documents from each category below to your appointment with BFCAC for income verification:
- Proof of Income:
- A copy of a bank statement showing a direct deposit or a Social Security or pension benefit;
- A Social Security Benefit or Award Letter; or
- A copy of a Social Security check
- Proof of Identification and Age:
- Valid State issued ID; or
- Valid State issued Driver's License
- Proof of Address:
- Valid State issued ID or Driver's License; or
- Most recent City of Richland Utility Bill
Completed, income verified applications along with the supporting documentation listed above can be returned to the City of Richland Customer Service office.
Additional Resources
The Benton Franklin Community Action Committee LIHEAP is a winter heating program generally available between the months of January through June. Appointments are scheduled based on a random drawing. Please sign up for the drawing at the link(s) above or request a hard copy at the Benton Franklin Community Action Committee Office. For additional questions and inquiries, please reach out to the City of Richland Customer Service office.
City of Richland Customer Service Office
Hours: Monday - Friday, 8:00a.m. - 5:00p.m.
Physical address: 625 Swift Blvd., Richland, WA 99352
Phone: 509-942-1104, option 4