Deposits are owed by tenants of a leased or rented residential premises who apply for utility services. If you provide a letter of credit from your previous utility company the deposit may be waived if it meets the following good credit history requirements:

• Letter written for the immediate prior 12 months of continuous service from a comparable utility company; and
• One or fewer delinquent notices within the previous 12 months; and
• No disconnects for nonpayment of a bill or deposit within the previous 12 months; and
• One or fewer checks returned to the city or prior utility for insufficient funds from his/her bank within the previous 12 months; and
• No outstanding balances for utilities with the City of Richland within the last five years.

 

All customers covered by the deposit will undergo automatic review and if qualifications are met, the deposit will be applied to the customer's utility account 12-months after the deposit was originally paid.

The timing of your bill depends on the billing cycle your service address is in. Most residential and commercial customers are billed monthly and can expect to receive a bill approximately every 30 days.

Bills are due 20 days after the bill issuance date (bill date).

Please follow our How To Enroll In E Bills guide.

Payments can be made:

• Online at: https://ecare.ci.Richland.wa.us
• Through our automated phone system at: 509.942.1104, option 2
• Mailed with your bill stub to:
  • City of Richland
  • PO BOX 34811

  • Seattle, WA 98124-1811

• In person at: 625 Swift Blvd., Richland, WA 99352 (see drop box location map below)

 

Please follow our How To Enroll In E Care guide.

To update your auto pay information, please contact Customer Service at 509.942.1104, option 4.

Utility services are suspended with the Customer Service office and suspension of services can only be requested by the owner of a property. Request to suspend services must be completed a minimum of one business day prior to the requested suspension start date. Any suspension requests which fall on weekends or holidays will be scheduled for the following business day. To request suspension of services, please complete our Suspend Services Reques e-form. 

If you are needing to move out of a location, please complete our Request to Terminate Services e-form.

For additional questions, please contact Customer Service at 509.942.1104 or via email at CustomerService@ci.richland.wa.us.

To complete your request to apply for utility services, please complete our Application for Utility Services online at www.ci.richland.wa.us/myutilities. A $15.00 new account fee will be assessed on the first bill for all new service locations. A copy of your notarized deed of sale or lease agreement is required at the time of application. Applications and required documentation must be received a minimum of one (1) business day prior to the requested move date.  E-forms and additional information can be found on our website at www.ci.richland.wa.us/customerservice.  Please let us know what additional questions you have and how we can assist you further.

To complete your request to terminate services, please complete our Termination Form and return to us as soon as possible. If you are an owner and you have sold the property, a copy of the Statutory Warranty Deed showing proof of sale is required before termination can be completed. You can fill our termination form out online at www.ci.richland.wa.us/myutilities. Once we have received the completed termination request and any applicable documents we will be able to complete your request.

The City of Richland partners with the Department of Revenue for business licensing and City Endorsements. City license applications are submitted electronically with the Department of Revenue.

To apply for a temporary or solicitor license, please view our business licensing site for additional information.

Customer Service can issue a lock and key for your gate, free of charge. The meter readers keep a duplicate key so they can access your yard to read the meter. This allows the meter readers access to your yard to read the meter and will result in an actual read on your bill instead of an estimated one.

To request a lock, please visit the Customer Service Office at Richland City Hall, 625 Swift Boulevard.

The Helping Hands program is designed to assist customers in a time of need and is managed by the Benton Franklin Community Action Council. The City of Richland now has three options for Helping Hands. You may participate, modify or cancel at any time. The following sign-up options are listed on your utility bill:

1. One-time payment-enter the amount you want to contribute and add that amount to the "Amount Enclosed" with your utility payment.

2. Round Up - On your utility bill, check Sign up for Helping Hands checkbox and complete the back of the bill stub to indicate this is the Helping Hands program you would like to participate in. Each month the total due will be rounded up to the nearest dollar. The difference between the rounded dollar amount and the total due will be contributed to the Helping Hands program. This will be displayed on the bill and should be added into the amount enclosed.

3. Specified Amount - check the Sign up for Helping Hands checkbox and complete the back of the bill stub to indicate this is the Helping Hands program you would like to participate in. You may designate the amount you would like to contribute each month. This will be displayed on the bill and should be added in the amount enclosed.

More information about the Helping Hands Program may be found here.

For utility line locate, please call 800.424.5555 or visit www.callbeforeyoudig.org

 

Utility bills can be paid online at https://ecare.ci.richland.wa.us. 

If this is your first time logging in, please have your utility statement on hand as you will require your customer and account number to register. Please be sure to include any leading zeros when entering account information.

For additional questions, contact:

Customer Service
509.942.1104
CustomerService@ci.richland.wa.us
Monday-Friday 8:00a.m.-5:00p.m.

Budget (Equalized) billing is a way to keep your utility payment amount the same for twelve consecutive months. This service makes it easier to figure your utility costs into your monthly budget and payment amounts are based off of your previous 12-months of billing.

Payment amounts are re-calculated every 6-months, and at the end of the 6-months, the total of all payments received is subtracted from the total amount used. The difference is factored into setting the payment amount of the next twelve payments.

If you are interested in this service, please contact Customer Service at 509.942.1104 or via email at CustomerService@ci.richland.wa.us.

Our payment drop box is located in the City Hall parking lot, 625 Swift Boulevard, Richland, WA. Please see the drop box location map below: